Firstly, contact us to discuss your bespoke furniture. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your custom-built furniture to you, delivered by our delivery team. Then you can enjoy your tailor-made piece.
How can I cancel my order?
If you have any questions about cancellation, please contact us directly by phone or email.
What if I cancel my order?
If you cancel your order, you will immediately receive a cancellation confirmation. You will then no longer receive the furniture you have ordered.
Can I return a piece of furniture?
If you are not satisfied with the piece of furniture you have received, you can return it. A collection and processing fee of € 120 is charged for this.
I don't like the color of my product - can I return it?
If you do not like the color of the product, you should contact us immediately. We put the customer at the center of the creation and production process to ensure you get what you expect. But in that case, give us a call or email and we will investigate as soon as possible.
Can I cancel a custom-made product that I have ordered from you?
Unfortunately, we do not accept cancellations for these products as custom-made products are only those that are tailored to your specifications. The process of ordering something unique for a specific customer starts at an early stage. As these are not standard items, they cannot be resold, so a cancellation cannot be accepted. Refunds will be made on a case-by-case basis. All packaging must be saved to aid in obtaining insurance. Pictures help with every complaint. Standard items can be returned within two weeks of delivery, i.e. items ordered directly from the store without changing size, color or design. A collection and processing fee of £120 is charged for this. >Special sizes and new custom orders cannot be returned unless there is a fault in the piece or they are delayed by more than 60 days. In the event of damage, please keep the packaging and the documents relating to the packaging and the product. Any damage must be reported within 24 hours of receipt of the shipment. The following items cannot be returned or exchanged Due to the nature of these items, unless they arrive damaged or defective, I cannot accept returns: customized or personalized orders, items on offer.