Unfortunately, we do not accept cancellations for these products as custom-made products are only those that are tailored to your specifications. The process of ordering something unique for a specific customer starts at an early stage. As these are not standard items, they cannot be resold, so a cancellation cannot be accepted. Refunds will be made on a case-by-case basis. All packaging must be saved to aid in obtaining insurance. Pictures help with every complaint. Standard items can be returned within two weeks of delivery, i.e. items ordered directly from the store without changing size, color or design. A collection and processing fee of £120 is charged for this. >Special sizes and new custom orders cannot be returned unless there is a fault in the piece or they are delayed by more than 60 days. In the event of damage, please keep the packaging and the documents relating to the packaging and the product. Any damage must be reported within 24 hours of receipt of the shipment. The following items cannot be returned or exchanged Due to the nature of these items, unless they arrive damaged or defective, I cannot accept returns: customized or personalized orders, items on offer.