FAQ

Firstly, contact us to discuss the furniture you would like. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your furniture to you, delivered by our delivery team. Then, you can enjoy your piece for generations. 

Yes. Just click HERE to order your samples. We want you to feel the quality of the materials and finish we offer.

Currently, we offer the a range of pieces from stock. Get in touch to find which items are available. If you have chosen a piece from stock we will send you a picture for your approval before putting the piece in for delivery. I have ordered a custom piece. Is the production process the same as for a standard piece?  Yes, both customised and standard pieces are made to order so they follow the same steps during production, as outlined above. From beginning to end, the production is managed by us, with you signing off every step. Wood Selection Here, you will also be involved in the production journey, with our team sending you images of a board selection we have chosen for your order. Only upon your confirmation, will we proceed with the build. If you do not like the choice of wood, you have the option to exchange boards until you are completely happy with the composition. Final Production Stage | Finished Picture We don’t send out the finished item until you have given your final approval. We will send you detailed images of the piece, for you to view the finished furniture and to ensure you are happy. We will only send out your item once you have given your final sign off. For your order, we welcome you into our team. You have as much influence as anyone else in the production process, and we can’t wait to hear from you. I ordered a Standard Piece. What are the production processes Yes, both customised and standard pieces are made to order so they follow the same steps during production, as outlined above. From beginning to end, the production is managed by us, with you signing off every step.

Wood Selection

Here, you will also be involved in the production journey, with our team sending you images of a board selection we have chosen for your order. Only upon your confirmation, will we proceed with the build. If you do not like the choice of wood, you have the option to exchange boards until you are completely happy with the composition. Final Production Stage | Finished Picture We don’t send out the finished item until you have given your final approval. We will send you detailed images of the piece, for you to view the finished furniture and to ensure you are happy. We will only send out your item once you have given your final sign off. For your order, we welcome you into our team. You have as much influence as anyone else in the production process, and we can’t wait to hear from you.

We currently dont have a showroom in the UK.

Absolutely! We want our customers to feel comfortable with their purchase, so we are happy to send you a sample of the wood we use so you can get a better feel for what you are buying.

Our furniture will arrive at your door in a flat pack. The assembly of all our furniture takes no more than 20 minutes and is simple and easy for anyone.

In the highly unlikely event that you have received the wrong product, contact us within 24 hours of receiving the delivery.

Hardman Design products are manufactured at our sites in France and Ukraine. We are proud to have had strong partnerships in Ukraine since 2018

Hardman Design is dedicated to ecologically sourced wood products.

Placing an order with Hardman Design couldn’t be easier. Simply visit the relevant page for the furniture you’re interested in, select the correct specifications and ‘add to cart’. Alternatively, feel free to contact us if you want increased customization.

Each of our products come with our very own 5*, 5 year guarantee. This guarantee covers the structural integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. Under this guarantee, we will supply you with a new replacement part, partial refund or a complete new unit, depending on the nature of the claim.

If this happens, contact us right away. You can contact us on hello@hardmandesigns.com. We will then investigate what happened and make sure you receive your entire package.

Once the item has been delivered, it is up to you what to do with the packaging. However, we recommend that you keep the packaging, it is ideal for protection in case the furniture needs to be transported again. The furniture is delivered in a solid wooden box, specially designed for the transport of furniture and fragile items.

 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return Fee Details Germany (DE): 100€ Switzerland (CH): 120€ France (FR): 120€ United Kingdom (UK): £100

You have the right to cancel your order within 60 days after delivery without giving any reason. The cancellation period will expire after 60 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Hardman Moebel Limited 124 City Road, London EC1V 2NX UK, +44 20 8106 2919, Hello@hardmandesigns.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

We do not accept cancellation of custom orders as custom orders have been customized to specific customer requirements and cannot be resold. 

If you don’t like the colour of the product, you should contact us immediately. We put the customer at the centre of the creation and production process to make sure what you receive is what you expect. But in suh case of this, drop us a call or email, and we’ll follow it up ASAP.

Firstly, contact us to discuss your bespoke furniture. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your custom-built furniture to you, delivered by our delivery team. Then you can enjoy your tailor-made piece.

The period between the payment date and delivery date is approximately 10 weeks. If you choose to modify your order specifications during this time or the final product is not accepted, an additional 3 – 6 week lead time may be required.

Hardman Design specialises in hand-crafted dining tables, but also builds a collection of dining chairs and benches, luxury armchairs, bed frames, and shelving/cabinets. Contact us to discuss your specific requirement.

Materials can be tailored to match your bespoke design, so contact us to discuss your preference. We pride ourselves on handcrafting furniture from quality, locally-sourced natural materials. Typically, our pieces are made using strong and attractive oak, walnut, and maple. Some of our pieces feature steel legs, while Spanish leather and wool complement our seating range.

This is up to you. Typically, we enhance our collection pieces with hardwax oil from the Osmo range, thanks to its high-quality and longevity. However, if you’d prefer a different finish - including a regular clear coat - we are more than happy to fulfil this request.

Yes, Each of our products comes with our very own 5 year guarantee. This covers the structural integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. Under this guarantee, we will supply you with a new replacement part, part refund or a complete new unit, depending on the nature of the claim.

All of our custom-made pieces are delivered flat-packed. But don’t let this dissuade you. We deliver with our own team and, in the majority of cases, we install it for you. If you choose to assemble your furniture yourself, then rest assured, because assembly is very simple and should take no more than 20 minutes. Then you can enjoy your new piece of furniture, built to last for generations. 

Payment information will be sent directly to the email address you provided us upon ordering. Usually, the information will come straight through to your inbox, however, it is best to check your junk mail before contacting us. Failing that, feel free to contact us directly, and we will ensure all payment information is sent to you.

All payment made to Hardman Design is done through a secure and confidential process. (MORE INFO)

VAT invoices are available upon request, and we would be happy to send you one  if needed.

Yes, payment via PayPal is possible.

There are a number of ways you can pay for your order. Each payment method is secure, so you can be safe in the knowledge that each method keeps your money and details safe. These methods are: Transferwise Transfer, Google Pay, Apple Pay, Mastercard, Visa, American Express

The period between the payment date and delivery date is approximately 10 weeks. If you choose to modify your order specifications during this time or the final product is not accepted, an additional 3 – 6 week lead time may be required.

Once your order has been shipped, we will contact you directly to arrange the delivery date and time. Please make sure you provide us with contact details (phone number and address) upon ordering, so we can contact you to arrange delivery and avoid any delays.

Mostly, your items will be delivered together. Occasionally they will arrive separately, but this is not the norm. We like to track our carbon footprint as much as possible, that’s why we’re dedicated to making as few deliveries as possible.

If you would like to change your delivery address, please get in touch with us, and we’ll be sure to change the address in our system. You can contact us via email onhello@hardmandesigns.comor telephone on +44 20 8106 2919

You can provide detailed delivery instructions when we arrange the courier and delivery process with you. Any instructions you have should be given to us either via telephone or email.

Once your order leaves our production facility, it takes between 5–10 business days before it gets to your home. During this time you will be given a tracking number, and you will be contacted by our delivery partner who will schedule a suitable time to deliver your order.

The delivery is free to the room of your choice. If you would like white glove delivery with installation, it costs a flat rate of £90. For available postcodes, please get in touch. This service is available for GB customers.

All items are delivered flat packed, which means that the table legs still need to be attached. Do not worry, the assembly is very simple, the assembly should take no more than 20 minutes. After that, you can directly enjoy your new piece(s) of furniture!

Hardman Design delivers worldwide. Delivery times vary between Europe and the rest of the world. However, we accept custom orders from many countries outside of Europe. 

Yes, after your order is completed and securely packed, your delivery is insured until it reaches your property.

The liability transfers to you once the order has been safely delivered to your property.

Any damage upon receipt of goods must be noted on the Proof of Delivery document that the delivery team will ask you to sign. Failing to do this will nullify any insurance claim.

If you choose delivery with installation, it is your responsibility to ensure that the goods you ordered can be delivered to your room of choice. Check the measurements of any entrances or hallways to ensure the goods can be transported into place by the two-person team.

All tables are delivered flat-packed. To get the packaging size, add 10 cm to each dimension of the tabletop.

Yes, any circumstances where ordered products cannot be delivered into the room of choice may incur additional costs.

Yes, after your order is completed and securely packed, your delivery is insured until it reaches your property.

A custom order may be canceled only if both HD and the client mutually agree to do so. This agreement must be confirmed in writing by both parties.

In the event of a mutual agreement to cancel a custom order, an administration fee amounting to 10% of the total order value will be charged. This fee covers part of the costs incurred in the preparation and processing of the order, including but not limited to design, labor, and materials procurement.

To initiate a cancellation, the client must submit a written request to HD. Our team will then evaluate the request and, if agreed upon, will process the cancellation. The administration fee will be deducted from any refunds or will be invoiced separately if no payment has been made.

Please note that any deposits made at the time of placing a custom order are non-refundable and will be considered part of the administration fee if the order is canceled.

If a client wishes to make changes to a custom order instead of canceling it, we request that the changes be communicated as early as possible. Amendments may be subject to additional charges depending on the nature and timing of the changes.This policy helps HD to manage our resources effectively while ensuring that we can continue to offer high-quality, tailored solutions to all our clients. We appreciate your understanding and cooperation.