Firstly, contact us to discuss your bespoke furniture. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your custom-built furniture to you, delivered by our delivery team. Then you can enjoy your tailor-made piece.
How fast is regular delivery?
The entire production process is 8 weeks. Delivery varies, but we are currently advising between 5 - 10 days shipping, with USA being 8 - 10 days.
How can I track the progress of my order?
Once your order has been dispatched, we will contact you directly to arrange the delivery date and time with you. Please make sure you provide us with contact details (phone number and address) upon ordering so we can contact you to arrange delivery as quickly as possible.
If I have ordered several items, will they all be delivered at once?
Mostly, your items will be delivered together. Occasionally they will arrive separately, but this is not the norm. We like to track our carbon footprint as much as possible, that’s why we’re dedicated to making as few deliveries to you as possible.
How can I change my delivery address?
If you would like to change your delivery address, please get in touch with us and we’ll be sure to change the address on the order. You can contact us via email on firstname.lastname@example.org or telephone on +44 20 8106 2919
Can I provide additional delivery instructions?
You can provide detailed delivery instructions when we arrange the courier and delivery process with you. Any instructions you have should be given to us either via telephone or email.
How will I know when the delivery will happed
Because our products are entirely bespoke, lead times vary, but we are currently advising between 5 - 10 days shipping, with USA being 8 - 10 days.
How expensive is the delivery?
Shipment costs are included within the cost of your furniture. If you require us to assemble the product or take away the packaging, costs are as follows: Delivery and assembly (2ndfloor or below): €50 Assembly and packaging removal (3rdfloor or above): €80 If you require special delivery or faster build and delivery this will come at additional cost. Please contact us for further details.
How will my items be delivered?
All items are delivered flat-packed. Don’t allow this to intimidate you, as the assembly is very simple. Assembly should take no more than 20 minutes. Once complete, you can start enjoying your new item!
Where do you ship to?
Hardman Design ship across the World. Whilst delivery times are different between Europe and the rest of the World, we take custom orders from many countries outside of Europe.